Terms and conditions
Tuber Sales
All tubers must be paid for at time of purchase.
Please not that we cannot post to NT, Tasmania or WA.
Items in your cart are not sold until you have completed payment. It is possible that items may disappear from your cart if purchased by other customers before you complete the checkout process.
We are unable to change an order once it has been placed.
We do not offer combined shipping.
Tubers are thoroughly checked before posting and we do our best to ensure you receive healthy viable tubers.
We offer a 48 hour period after receipt of tubers for you to contact us with any issues regarding tuber viability/quality and will endeavour to come to a mutually acceptable outcome. We may ask for photographs of tubers in question to clarify any issues.
We are unable to refund for virus as virus can remain dormant and undetected and we do not test our plants for virus. We do however do our utmost to eliminate symptomatic plants from our collection.
Our sale is held in September/October when most of our tubers have woken up. Tubers are not listed for sale until they develop visible eyes. For this reason we will have a large initial sale and may have a second sale to offer any tubers late to wake up. All email subscribers will be advised of any sales and our Instagram followers will also be advised of any sales.
We are a micro flower farm and have limited numbers of tubers of each cultivar available. Some varieties are still low in numbers and we do not have enough stock to sell initially but these varieties will become available in subsequent seasons.
Local Pickup Option
WE OFFER FREE LOCAL PICKUP OF TUBER ORDERS WITHIN A LIMITED TIMEFRAME.
This will be announced a minimum of 2 weeks prior to our sale and will be scheduled over a couple of alternative at least two sessions, most likely on a Saturday and Sunday.
If you select local pickup you must pick up your order in the stated collection window. If you are unable to collect your order yourself, you will need to arrange someone else to collect it for you.
We provide a pick up option to save postage costs for locals, however it also needs to be manageable for us. We are busy people too and hope that our customers understand that we can’t be expected to allow pickups at all hours of the day and night.
Thank you for respecting our space and our time.
Tuber Shipping
All tubers are checked before packing for condition and viability and will not be shipped until we are confident they are ready to grow (late Sept/October)
All orders are sent via Australia Post using Express Post to get your tubers to you in the shortest possible time. We will email confirmation of your order once placed and you will receive a tracking number once your order has been posted.
We cannot be held responsible for any delays or issues around delivery once packages are in the hands of Australia Post.
We allow local pickup of orders but require that all orders be collected within 7 days of order placement. We cannot hold orders for longer periods of time.
Our shipping costs for tubers are as follows:
1-4 tubers $20
5-12 tubers $30
13-24 tubers $40
larger orders will be quoted depending on weight
Refunds
Please open your parcel and inspect your tubers as soon as possible.
Please contact us within 2 days of tuber arrival by email to mistyridgeflowers@gmail.com if you have any concerns about your tubers.
We do not offer refunds or replacements if they occur outside this 2 day period.
If your tuber is not viable or deemed to be of inferior quality we will refund your purchase. If you receive a mislabel we will do our best to come to a mutually agreeable solution.
We are unable to replace tubers that show virus during the growing season. We do our utmost to ensure we do not sell dahlias that exhibit signs of disease, but are unable to refund plants showing virus as it is impossible to know the source of virus or when it was transmitted.
We want you to be happy with your tubers and will endeavour to reach a fair solution to your concerns.
